Refunds and cancellations
Last updated: September 2026
We want you to be happy with your purchase. These rules keep things simple.
Full refund
- Before first use: if you haven’t started a game with your code yet, you can ask for a full refund within 7 days of buying it.
- If it didn’t work: if you couldn’t play because of a problem on our side (for example the site was down during your event), we will refund you or give you a new code, whichever you prefer.
- Paid twice by mistake: we refund the extra payment.
No refund
- After a game has been started with the code, except for problems on our side.
- Codes cancelled because they were shared publicly or misused.
How to ask
Email us from the contact page with your code and your payment ID (Razorpay or Stripe receipt). We reply within 2 working days. Once approved, the money goes back to the same card, UPI or bank account within 5 to 7 working days (this depends on your bank). The code stops working when it is refunded.
Cancellations
There is nothing to cancel: codes are one-time payments and never renew.
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